SHIPPING POLICY

Maxliner Europe only ships within Europe, please contact us if your uncertain about shipping locations at Infoeurope@vandapac.com

We endeavor to dispatch all orders received before 12pm AEST (Monday – Friday) on the same business day.

During peak and promotional times, please allow 2 extra business days for dispatch for any EU destination.  For non-EU destinations this is depending custom documents required to guarantee a successful quick arrival at your indicated delivery address.

All orders will be dispatch from our warehouse in Tilburg, Netherlands.

Delivery time estimates are a guide only*

 

Remark:  Transportation cost will be calculated and informed upon finalizing your order – these depend on the size/weight of the products & the destination.

 

*DELIVERY TIMES

Although shipping services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, this is out of our control. We do not accept any liability and you agree to release all liability arising out of any delay in shipping and delivering an order.

This is especially for non-EU destinations as custom delays are potentially an additional hurdle.

TRACKING YOUR ORDER

Once your order has been packed and has left our warehouse, you will receive an email with all tracking details.

Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse.

If you believe your order has been delayed or you have not received your tracking details within 48 hours, please contact our customer services department Infoeurope@vandapac.com or call +31(0)85 0201887

INCORRECT ADDRESS

If there is an error with your address, please contact Infoeurope@vandapac.com or call +31(0)85 0201887 asap and we will endeavor to amend it. However, due the fast-processing time of our online warehouse this is not guaranteed.

We do not accept any liability for incorrect addresses, however, will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.

INCOMPLETE ORDER

There may be rare instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, the remainder of your order will still be dispatched.

A member of our team will be in touch, to either source the missing item from our factory or in the event that the item cannot be located or is sold out a refund will be processed on your behalf.

Orders are subject to availability and Maxliner Europe reserves the right to cancel any order, for any reason, including due to unavailability.

ONLINE RETURNS

Please see our Return and Exchange Policy for more information.